Customer care

How can we help?

01
Returns and exchanges
30 days to decide, free within the EU and the UK, and a size swap that ships before the first one is back.
02
Repairs
Anything we have ever sold, mended free for as long as you own it. How to book one and how long it takes.
03
Fit and care
How our sizes run, what to send us if you are unsure, and how to wash what you bought.
04
Orders and delivery
Where we ship, how long it takes, and what to do when a parcel is late.

Contact us

Talk to a person

Live chat
Fastest reply
Answered in under 2 minutes
A size, a return, or anything about an order already placed.
Mon to Fri, 9:00 to 18:00 CET. Sat, 10:00 to 16:00 CET.
Phone
+45 33 12 34 56
Anything urgent: a parcel gone missing, or a repair you need back by a date.
Mon to Fri, 10:00 to 16:00 CET.
Call us
Email
care@appica.com
Anything with photos or paperwork attached, and anything that can wait a day.
Answered within 1 business day.
Write to us

Write to us

Send us a message

Tell us what happened and we take it from there.

01A person reads it, not a bot.
02You hear back within 1 business day, sooner about a late parcel.
03A repair, exchange, or refund is arranged for you, not handed back as a form to fill in.

Answers

Questions we get a lot

Returns, repairs, fit, and delivery, answered before you have to ask.

Returns and exchanges

Repairs

Fit and care

Orders and delivery

Visit us

Where to find us

Try the collection on, hand a repair over the counter, or see how the cloth behaves in daylight. Both stores take online returns.

Copenhagen
22:50 local
Flagship and repairs counter
Bredgade 341260 København KDenmark
Mon to Fri, 10:00 to 18:00. Sat, 10:00 to 16:00
+45 33 12 34 56
Get directions
Porto
21:50 local
Store, 3 streets from the atelier
Rua de Cedofeita 2184050-174 PortoPortugal
Mon to Sat, 10:00 to 19:00
+351 22 208 14 90
Get directions